Welcome to the Rayflector UK Limited FAQs section. Here, we’ve compiled answers to some of the most commonly asked questions for your convenience. If you have any queries that are not covered here, please feel free to reach out to us, and we’ll be delighted to assist you.
**1. What should I do if I have a question that’s not listed here?
- If your question isn’t addressed in our FAQs, don’t hesitate to contact us. We’re here to help and provide answers to any inquiries you may have. You can reach us via email at email@example.com or firstname.lastname@example.org.
**2. Can I purchase individual pairs of sunglasses from your wholesale website? Are there any restrictions on who can order from Rayflector UK Limited?
• You cannot purchase individual pairs of sunglasses from our wholesale website. Our wholesale webpage is intended for retailers and resellers, and it is not designed for public purchases. We primarily supply businesses in the wholesale section.
However, if you are interested in purchasing individual pairs of Rayflector sunglasses, you can find them at various fashion retailers in London and other cities. Simply inquire about Rayflector sunglasses or explore our retail section, where you may find our products available for individual sale.
Please note that our wholesale website is focused on serving businesses and resellers, while our retail section caters to individual customers looking to purchase single or small quantities of our sunglasses.
**3. Do you supply to countries outside the United Kingdom?
- Yes, we supply to businesses worldwide, as long as there is a courier company available for delivery.
**4. What is the cost of delivery, and who is responsible for covering it?
- The cost of delivery varies depending on the delivery location. For deliveries to England, Wales, and Scotland, the cost is typically around £12.00 for a box containing up to 300 pairs of sunglasses. For other regions, please consult our staff for specific delivery rates.
- As a customer, you are responsible for covering the cost of delivery. The delivery charge will be included in your invoice, and we will inform you of the amount.
**5. I reside outside the United Kingdom; how does taxation work for imported goods?
- For customers outside the UK, VAT will not be applied to your invoice. However, your country’s import tax regulations may come into play once the goods arrive in your country. To provide evidence of export, we may require the courier’s receipt from you if you select a courier for delivery. If we handle the courier arrangement, we will possess the necessary export documentation.
**6. How long does it take to receive the goods?
- Delivery times depend on the destination. In the UK, deliveries typically arrive within 2 to 3 days (or less) after payment clearance and booking. Certain remote or complex areas may experience longer delivery times.
- For countries outside the UK, delivery times may be longer. Regardless of the destination, we can provide you with a tracking number upon request.
**7. What is the processing time after I place and pay for an order?
- Once we confirm the availability of funds in our bank account or receive card authorization, we promptly book the goods for delivery. Typically, this occurs on the same day or the following day, depending on the time of order placement.
**8. What is the minimum order quantity, and how does it work in terms of packaging?
- Our minimum order requirement is £150 at checkout. You have the flexibility to mix and match styles. However, each style should be ordered in multiples of 12 pairs. Some styles are available with assorted colors in a box of 12 pairs, and sub-images provide details on color distribution.
- For styles that come in a single color per box of 12 pairs, you should purchase 6 pairs of that specific color for that style.
. **9. How can I become a reseller or retailer with Rayflector UK Limited?
- To become a reseller or retailer, please register with us on our website. Once your registration is approved, you can access our wholesale products and place orders.
**10. What is your return policy?
- Our return policy primarily covers manufacturing defects. We do not provide refunds or replacements for sunglasses that have been displayed in your shop or returned by consumers. For more details, please refer to our “Refund Policy.”
**11. What are your delivery options and rates?
- We offer efficient and cost-effective courier services for delivery. For detailed information on delivery options and rates, please refer to our “Delivery Information” article.
**12. How do I report damaged or faulty products?
- If you receive products that you believe to be damaged or faulty, please follow the steps outlined in our “Refund Policy” to report and address the issue.
We hope these FAQs have addressed your queries. Should you need further assistance or have additional questions, please don’t hesitate to contact us. Rayflector UK Limited is dedicated to providing excellent products and service to our valued customers.